Política de envío

Shipping Policy

Company Name: VITADROP LTD

Company Registration Number: 16953386

Company Address: 167 - 169 Great Portland Street, 5th Floor, London, W1W 5PF

Email: info@elavenzi.com

Phone: +447478032759

Shipping Destinations

We deliver to most EU countries, including the United Kingdom and New Zealand

Processing Times

Orders are processed within 1–2 business days after payment is received, excluding weekends and public holidays. Once shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Times

Estimated delivery time is 5–10 business days. Delivery times are approximate and may vary due to carrier operations, destination, or customs handling.

Shipping Costs

Shipping costs are calculated at checkout based on destination and order weight. Free shipping may be offered during promotional periods. Express shipping may be available and will be clearly shown before payment.

Customs, Taxes, and VAT

All prices include VAT. For UK and EU deliveries, no additional customs duties apply. VITADROP LTD is responsible for collecting, reporting, and remitting VAT in accordance with applicable regulations. Customers are not required to pay VAT upon delivery.

Delivery Issues

VITADROP LTD is not responsible for delays caused by shipping carriers, customs procedures, or other external factors. If your order is delayed, contact us at info@elavenzi.com. Claims for lost shipments must be submitted within 14 days of the estimated delivery date.

Transfer of Ownership and Risk

Ownership and risk of loss transfer to the customer once the order has been handed over to the shipping carrier, in accordance with applicable consumer protection laws.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If items are damaged, defective, or incorrect, contact us within 48 hours at info@elavenzi.com with your order number and supporting photos. We will arrange a replacement or refund in line with our return policy.

Legal Notice (Delivery Standards)

Orders must be delivered within 30 days unless otherwise agreed. In the event of loss during transit, customers are entitled to a replacement or refund. All shipping costs and VAT are displayed before purchase.

Contact

VITADROP LTD

Email: info@elavenzi.com

Phone: +447478032759